OCB_BRANCHES 
Customer Services
Introduction
OCB's 24/7 Customer Service Center is equipped with a fully operational call center system, supported by a dedicated team committed to the core value of Customer-Centric, delivering a wide range of support services.
Emergency Service
- Block Card
- Block Digital Banking Service (OCB OMNI)
- Block Online Transaction Feature (Card)
Card Services
- Apply for opening Debit Card and Credit Card
- Register for 0% Interest Installment Plan
- Unblock PIN
- Enable/Disable Online Transaction Feature
- Transaction Inquiry/Dispute
- Increase Transaction Limit (including VIP status updates)
- Change Card Mailing/Delivery Address
Self Service (Telephony System)
- Block Card
- Inquire/Check Credit Card Limit, Credit Card Statement Balance
- Inquire/Check Current Account Balance
- Inquire/Check Savings Deposit Balance, Term, Interest Rate, Opening Date, and Maturity Date
- Inquire/Check Loan Balance, Total Overdue Principal, Total Overdue Interest, Loan Maturity Date
Other Services
- Provide information on products, policies and promotions
- Guide service registration and usage
- Receive and resolve feedback, inquiries, and complaints regarding OCB's promotional programs, products, and services
- Receive and resolve feedback and complaints regarding the service attitude of staff
- Other requests related to OCB
Digital Banking Service (OCB OMNI)
- Lock/Unlock Digital Banking Service (OCB OMNI)
- Issue Login Username/Password
- Remove Login Device
FREQUEN_QUES
CONTACT_US
| VIETNAM_HOTLINE: | 1800 6678 FREE_CALL |
|---|---|
| INTERNATIONAL_HOTLINE: | FOR_INTERNATIONAL |
| EMAIL: | ocb@ocb.com.vn |
| ZALO_TEXT: | OCB_NAME_SHORT |
| FACEBOOK_TEXT: | OCB_NAME_SHORT |
CUSTOM_CARE
