Branches & ATM/CDM 
Customer Services
Introduction
Introduce, instruct and answer enquiries about all the products and services of OCB
Emergency Service
- Support and check transaction information: loans, deposits, credit cards, e-banking…
- Block credit cards in emergencies, receive lost/stolen cards information and block savings account, helps customers protect assets timely in case of unexpected incidents.
- Receive and resolve customer’s complaints, feedback on staff’s attitude and OCB’s policies of products, services
Card Services
- Unlock PIN
- Lock/Unlock online transaction feature - International Card
- Update VIP mode - International Card
- Apply for 0% interest installment payment - International Credit Card
- Apply for an International Credit Card
Self Service
- Lock card
- Lock login account for E-banking
- Look up Credit Card Limit, Credit Card Outstanding Balance
- Look up payment account balance
- Look up balance, term, interest rate, opening date and maturity date of savings
- Look up outstanding balance, total overdue principal, total overdue interest, loan maturity date
Others Service
- Provide information about products, services, preferential policies, promotions
- Instruction to register and use OCB services
- Receive and resolve suggestions, questions and complaints about promotions, OCB products and services being provided
- Receive and resolve comments and complaints about the service attitude of officers and staff
Information Check
- Account balance
- Transaction information: Loan, Deposit, Cards, E-Banking ...
Frequently Asked Questions
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Contact with us
| Hotline (VN): | 1800 6678 Free calls 24/7 |
|---|---|
| Hotline (International): | (84) 28 7305 6678 |
| Email: | dvkh@ocb.com.vn |
For quick and confidential service,Please contact by phone number registered with OCB. From 01/01/2023, OCB Customer Service Center uses phone numbers 0896 671 239 or 0387 901 976 to call customers for the purpose of implementing customer care programs; Notify the results of handling customer complaints, complaints or other programs.
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