Branches & ATM/CDM 
Customer Services
Introduction
OCB's 24/7 Customer Service Center is equipped with a fully operational call center system, supported by a dedicated team committed to the core value of Customer-Centric, delivering a wide range of support services.
Emergency Service
- Block Card
- Block Digital Banking Service (OCB OMNI)
- Block Online Transaction Feature (Card)
Card Services
- Apply for opening Debit Card and Credit Card
- Register for 0% Interest Installment Plan
- Unblock PIN
- Enable/Disable Online Transaction Feature
- Transaction Inquiry/Dispute
- Increase Transaction Limit (including VIP status updates)
- Change Card Mailing/Delivery Address
Self Service (Telephony System)
- Block Card
- Inquire/Check Credit Card Limit, Credit Card Statement Balance
- Inquire/Check Current Account Balance
- Inquire/Check Savings Deposit Balance, Term, Interest Rate, Opening Date, and Maturity Date
- Inquire/Check Loan Balance, Total Overdue Principal, Total Overdue Interest, Loan Maturity Date
Other Services
- Provide information on products, policies and promotions
- Guide service registration and usage
- Receive and resolve feedback, inquiries, and complaints regarding OCB's promotional programs, products, and services
- Receive and resolve feedback and complaints regarding the service attitude of staff
- Other requests related to OCB
Digital Banking Service (OCB OMNI)
- Lock/Unlock Digital Banking Service (OCB OMNI)
- Issue Login Username/Password
- Remove Login Device
Frequently Asked Questions
Contact us
| Hotline: | 19001846 | Khách hàng ưu tiên 18006678 |
|---|---|
| Hotline (International): | (84) 28 7305 6678 |
| Email: | dvkh@ocb.com.vn |
| Zalo: | OCB – Oriental Commercial Bank |
| Facebook: | OCB – Oriental Commercial Bank |
To ensure quick and secure service, customers are kindly requested to contact using the phone number registered with OCB. Since January 1, 2023, OCB Customer Service Center has been utilizing the Voice Brandname OCB service (OCB branded calls) to reach out to customers for the purpose of implementing customer care programs, informing customers of the resolution of their complaints or grievances, and other related programs.
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