Introduce, instruct and answer enquiries about all the products and services of OCB
Emergency Service
Support and check transaction information: loans, deposits, credit cards, e-banking…
Block credit cards in emergencies, receive lost/stolen cards information and block savings account, helps customers protect assets timely in case of unexpected incidents.
Receive and resolve customer’s complaints, feedback on staff’s attitude and OCB’s policies of products, services
Card Services
Unlock PIN
Lock/Unlock online transaction feature - International Card
Update VIP mode - International Card
Apply for 0% interest installment payment - International Credit Card
Apply for an International Credit Card
Self Service
Lock card
Lock login account for E-banking
Look up Credit Card Limit, Credit Card Outstanding Balance
Look up payment account balance
Look up balance, term, interest rate, opening date and maturity date of savings
Look up outstanding balance, total overdue principal, total overdue interest, loan maturity date
Others Service
Provide information about products, services, preferential policies, promotions
Instruction to register and use OCB services
Receive and resolve suggestions, questions and complaints about promotions, OCB products and services being provided
Receive and resolve comments and complaints about the service attitude of officers and staff
For quick and confidential service,Please contact by phone number registered with OCB. From 01/01/2023, OCB Customer Service Center uses phone numbers 0896 671 239 or 0387 901 976 to call customers for the purpose of implementing customer care programs; Notify the results of handling customer complaints, complaints or other programs.
Register callback
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