Introduce, instruct and answer enquiries about all the products and services of OCB
Emergency Service
Support and check transaction information: loans, deposits, credit cards, e-banking…
Block credit cards in emergencies, receive lost/stolen cards information and block savings account, helps customers protect assets timely in case of unexpected incidents.
Receive and resolve customer’s complaints, feedback on staff’s attitude and OCB’s policies of products, services
Card Services
Unlock PIN
Lock/Unlock online transaction feature - International Card
Update VIP mode - International Card
Apply for 0% interest installment payment - International Credit Card
Apply for an International Credit Card
Self Service
Lock card
Lock login account for E-banking
Look up Credit Card Limit, Credit Card Outstanding Balance
Look up payment account balance
Look up balance, term, interest rate, opening date and maturity date of savings
Look up outstanding balance, total overdue principal, total overdue interest, loan maturity date
Others Service
Provide information about products, services, preferential policies, promotions
Instruction to register and use OCB services
Receive and resolve suggestions, questions and complaints about promotions, OCB products and services being provided
Receive and resolve comments and complaints about the service attitude of officers and staff
Disconnecting the devices will remove the card from the Apple Watch.
Removing the card from your iPhone does not remove it from your Apple Watch, as long as they remain connected.
You can add another bank card to your Apple Wallet, provided that the bank supports Apple Pay
You can add one card to a maximum of 10 devices.
You can add your card back to the wallet after it has been deleted.
You can add your card back to the wallet after it has been deleted.
You cannot unlock a card that has been deleted from the wallet. Only cards that have been locked (but not deleted) can be unlocked.
Security and privacy are top priority of Apple. Your actual card number is never stored on your device or Apple servers. Apple Pay uses the security features built into your Apple device, including Face ID, Touch ID or your passcode—which are designed so only you can authorize payments.
You have many cards but do not want to carry them with you. You are afraid of card information being exposed, stolen. OCB supports you to add OCB Mastercard or OCB NAPAS domestic card to Apple Wallet and just carry your mobile device to make payments safely and confidentially.
OCB-issued Mastercard-branded credit and/or debit cards (excluding corporate and prepaid cards) which are active, not locked or cancelled or terminated, and valid.
To ensure quick and secure service, customers are kindly requested to contact using the phone number registered with OCB. Since January 1, 2023, OCB Customer Service Center has been utilizing the Voice Brandname OCB service (OCB branded calls) to reach out to customers for the purpose of implementing customer care programs, informing customers of the resolution of their complaints or grievances, and other related programs.
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